privacy policy

What Information We Collect

We collect information to provide the best possible experience when you use our Services. This includes data collected when you:

  • create an account or purchase any of our services (e.g. billing information: name, address, credit card info, government identification)

  • request assistance from customer support (e.g. phone number)

  • complete contact forms, request newsletters, or other information (e.g. email)

  • participate in contests, surveys, job applications, or other promotions

In addition, we collect supplemental information when delivering Services, including via cookies, similar technologies, and automatic data collection. This may include:

  • Browsing behavior, links clicked, items purchased, device type, browser type/settings, IP address, location information

  • Metadata, log files, device identifiers, error data, and usage data

  • Data from external sources (public databases or third parties) which we may combine with your existing information — used to update or verify records, analyze, or offer services

If you provide information about others, or others provide information about you, we only use that information for the specific reason it was provided.

How We Use Information

We limit the use of your information to what is necessary and permitted. We use your data to:

  • Deliver, maintain, improve, and enhance our Services (website, apps, product offerings)

  • Diagnose problems, identify security risks or errors, and implement improvements

  • Detect and prevent fraud or abuse

  • Collect aggregate statistics on service usage

  • Understand how you use our Services and which products or services suit you best

Some of the information is aggregated or anonymized; when personal data is involved or data is linkable to personal data, it is treated accordingly.

We may also share your personal data with third parties when necessary, such as:

  • Payment processors (for credit card processing)

  • Service providers helping with advertising, order processing, customer service, analytics, and communications

  • Trusted partners needed to deliver services as requested

All third-party providers and subcontractors are required to process your data solely for the purposes we specify.

How We Communicate with You

We may contact you directly or via third-party service providers regarding:

  • Transactional or service-related communications about your order or account

  • Marketing communications or promotional offers — only if you have given consent (consent is not required for purchase)

Communications may come via email, SMS/text message, telephone calls, or automated messages.

If you want to remove your contact information (for example contacts you imported), or if you believe someone provided your information without consent, contact support@ulivarylifeshop.us.

Legal, Regulatory, and Security Compliance

We may disclose your information to government or law enforcement officials, or private parties when required by law, for legal processes (e.g. subpoena), or to protect our rights or public safety.
Where permitted by law, we will attempt to notify you before such disclosure.
When you register a domain or otherwise engage services subject to regulations, we may share necessary information (e.g. to comply with domain-registration rules).

Website Analytics & Cookies / Tracking Technologies

We use analytics tools (such as web analytics, tracking via cookies/device IDs) to collect information about how users interact with our website or mobile apps — including pages visited, time spent, previous site visited, browser and OS information, IP address, etc.

This data helps us improve site performance and user experience. Analytics providers may store data on servers outside your country of residence.

These analytics data usually do not include sensitive personal information (like name, billing info), but are still handled under our privacy practices.

Targeted Advertising / Marketing & Behavioral Advertising

We may use your activity information to show targeted ads and offers — on our site or through third-party advertising partners. Cookies or similar technologies may be used by third parties to collect data on your browsing behavior across websites for ad targeting and tracking ad performance.

Sharing Personal Information

We share your personal data with service providers as needed to:

  • Process orders and payments

  • Carry out shipping and fulfillment

  • Provide customer support, marketing communications, and other services

  • Comply with legal obligations (e.g. judicial requests, law enforcement)

We may also share data with analytics and advertising partners under the strict condition they only use the data for the agreed purpose.

Using Your Personal Information

We use your personal information to:

  • Offer products for sale and process your orders

  • Fulfill orders, handle shipping and logistics

  • Communicate with you (transactional updates, offers, etc.)

  • Improve and maintain our services

For EEA Residents (or Similar Jurisdictions)

If you are a resident of the European Economic Area (EEA), we process your data under the following lawful bases:

  • Your consent

  • Performance of contract between you and Ulivary

  • Compliance with legal obligations

  • Protecting vital interests

  • For our legitimate interests (e.g. business operations), provided these do not override your rights

We do not carry out fully automated decision-making with significant legal effects using customer data. Some automated measures (e.g. temporary fraud‐prevention blacklists of IPs or credit cards) may apply — but these do not have legal or significant effects on you.

Data Retention

When you place an order, we will retain your personal information for our records until you request deletion.

You have the right to request erasure, correction, update or deletion of your personal information (subject to legal constraints). To do so, contact support@ulivarylifeshop.us.

If deleting certain information would violate law or make required records invalid, we may refuse or limit such deletion.

Your Rights (for Residents Under Applicable Laws, e.g. EEA)

You have the right to:

  • Access the information we hold about you

  • Request correction or update of inaccurate data

  • Request deletion of your data (subject to legal constraints)

  • Withdraw consent for marketing communications

  • Object to processing when based on legitimate interest or profiling

You can also unsubscribe from marketing emails via the unsubscribe link in any email, or contact support@ulivarylifeshop.us.

If you believe your privacy rights have been violated, you can email support@ulivarylifeshop.us to lodge a complaint or request assistance.

SMS Marketing Service

If you consent to SMS marketing service: we may send you text notifications regarding your order (order updates, abandoned-cart reminders), marketing offers, or review requests.

We use cookies to track cart items, including abandonment, to decide when to send SMS reminders.

You can opt out whenever — by replying “STOP” or using the provided unsubscribe method. Carriers may charge data/message fees.

Contact Information

If you have questions about this Privacy Policy, wish to access, correct or delete your data, or make a complaint:
Email: support@ulivarylifeshop.us
Mailing address: Ulivary Fashion Co., Ltd., 5305 Limestone Road, Wilmington, DE 19808, United States